FAQ
We’d love to meet you! Our offices are open by appointment only between 9 am and 4pm, Tuesday through Friday, and seasonally on Saturdays.
Our offices and showroom are located at 9001 Rue Salley Lasalle, Quebec H8R 2C8.
Ready to book your appointment? Give us a call at 514.341.4252 or email us at sales@locationschic.com.
Our offices and showroom are located at 9001 Rue Salley Lasalle, Quebec H8R 2C8.
Ready to book your appointment? Give us a call at 514.341.4252 or email us at sales@locationschic.com.
Ordering
The easiest way to place an order is directly on our website by submitting a *Request for Quote*. Simply head to the **Products** page, select your items and quantities, add your event date and venue, and submit - quick and easy. We’ll be notified right away and follow up shortly with a formal quote.
For custom requests or anything out of the ordinary, feel free to reach out to us directly. If you need help at any point, you can call us or email: sales@locationschic.com, we’re happy to assist.
For custom requests or anything out of the ordinary, feel free to reach out to us directly. If you need help at any point, you can call us or email: sales@locationschic.com, we’re happy to assist.
If you are looking for our team to deliver your rentals, we require a minimum order of at least $1500.00 in items. Minimums for deliveries may be applied based on your location. We ask that you please inquire for further details. For any items being picked up at our showroom, we require an minimum order of $500.00, preparations fees will apply.
Due to the high demand for our collections and our ever-changing inventory, we recommend that you place your order as soon as possible to ensure your desired rental items are secured. We cannot guarantee the availability of our items until we have received a signed contract and a 40% Non-refundable retainer payment.
Our items are quoted for a 48hr period (single event) use. Should you desire to use our rentals for a longer period of time, please contact us to receive a long-term rate quote.
Final counts are due no later than 7 business days prior to the scheduled delivery date.
By providing final counts 7 business days prior to the scheduled delivery date our team has sufficient time to effectively prepare your order. We understand that this may not be possible in all cases, and we ask that you please notify a member of our team should you require an extension on the due date for final counts.
By providing final counts 7 business days prior to the scheduled delivery date our team has sufficient time to effectively prepare your order. We understand that this may not be possible in all cases, and we ask that you please notify a member of our team should you require an extension on the due date for final counts.
Delivery And Pick-Up
Our delivery team operates Monday to Saturday from 7 a.m. to 6 p.m., and Sundays from 7 a.m. to 12 p.m. Delivery and pick-up windows must be provided in advance, with a minimum of 4 hours required for each.
Standard delivery fees start at $250 round trip and vary based on order size and location. Overnight pick-ups incur additional fees. For special delivery requests, please contact us to confirm availability and pricing.
Standard delivery fees start at $250 round trip and vary based on order size and location. Overnight pick-ups incur additional fees. For special delivery requests, please contact us to confirm availability and pricing.
Delivery rates are based on a drop-off point immediately accessible to our truck. Delivery times are to be secured the week prior to delivery where a morning or afternoon delivery time will be given. Morning deliveries will be made between 8:00 am - 12:00 pm and afternoon deliveries will be made between 1:00 pm and 6pm our last delivery of the day. Due to the high volume of deliveries we receive, it is not always possible to give exact delivery times. Deliveries and pick-up after standard operating hours will incur additional fees. Should you have any special delivery requests, please contact us and we will do our best to accommodate.
Deliveries are made during regular business hours. While consideration will be given to customer requests, we can provide a “ballpark” time but cannot guarantee exactly when your delivery will arrive.
Set up and moving of furniture, chairs, and tables is not included in our delivery fee. Our delivery personnel is not authorized to set up equipment unless it has been previously arranged and paid for. Please request the service at the time of placing your order, and we will gladly accommodate you.
Our delivery personnel cannot schedule pick-up times, so please feel free to call our office to arrange pick-up times.
For residential deliveries the client (or a representative) must be present to receive the delivery. The client agrees to indemnify, defend, and hold harmless Locations Chic, and its employees, from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees).
(a) the use, handling, possession, or transportation of the rented equipment;
(b) any damage to property or injury to any person caused directly or indirectly by the Client, its guests, contractors, employees, or invitees;
(c) the Client’s breach of this agreement; and any failure to comply with applicable laws, regulations, or venue requirements.
For deliveries to venues: The client does not need to be at the venue to receive the delivery, however it must be confirmed that the venue will be open and a representative of the venue will be on-site to accept the delivery.
Large orders containing Dinnerware, Linens, and Flatware will not be counted at the venue when picked up by our staff due to sanitary reasons.
Deliveries are made during regular business hours. While consideration will be given to customer requests, we can provide a “ballpark” time but cannot guarantee exactly when your delivery will arrive.
Set up and moving of furniture, chairs, and tables is not included in our delivery fee. Our delivery personnel is not authorized to set up equipment unless it has been previously arranged and paid for. Please request the service at the time of placing your order, and we will gladly accommodate you.
Our delivery personnel cannot schedule pick-up times, so please feel free to call our office to arrange pick-up times.
For residential deliveries the client (or a representative) must be present to receive the delivery. The client agrees to indemnify, defend, and hold harmless Locations Chic, and its employees, from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees).
(a) the use, handling, possession, or transportation of the rented equipment;
(b) any damage to property or injury to any person caused directly or indirectly by the Client, its guests, contractors, employees, or invitees;
(c) the Client’s breach of this agreement; and any failure to comply with applicable laws, regulations, or venue requirements.
For deliveries to venues: The client does not need to be at the venue to receive the delivery, however it must be confirmed that the venue will be open and a representative of the venue will be on-site to accept the delivery.
Large orders containing Dinnerware, Linens, and Flatware will not be counted at the venue when picked up by our staff due to sanitary reasons.
Pick-up is available for select orders, depending on size and item type. The vehicle must be enclosed and large enough to safely transport all items. Due to the fragile nature of some products, certain orders are not eligible—please contact us to confirm.
Pick-up hours are between 9:00 a.m. and 3:00 p.m. the day before your event, unless otherwise arranged. If you require an earlier time, please email us to check availability.
Pick-up hours are between 9:00 a.m. and 3:00 p.m. the day before your event, unless otherwise arranged. If you require an earlier time, please email us to check availability.
Absolutely! If you would like our team to set up for your special event contact us for specific details and fees. Our delivery fee does not include setup.
Late returns are subject to additional fees. Please call our offices to discuss further details.
Payment And Cancellation Terms
To secure your rentals, we require a 40% non-refundable deposit based on the total value, after taxes of the order. Final payments must be paid minimum 3 business days (72hrs) prior to delivery date. If we have a credit card on file, we will process it automatically.
The following forms of payment are accepted:
EFT: All transfers must be received 3 business days before (72hrs) to delivery- in the notes please include your 5-digit Order Number (not your transaction number). Regardless, we require a valid credit card on file prior to your delivery. If you elect to pay via EFT, a representative from our team will reach out prior to your event to obtain this information.
Credit Cards: Payment via credit card can be made directly online through your payment link. We do Not accept American Express
The following forms of payment are accepted:
EFT: All transfers must be received 3 business days before (72hrs) to delivery- in the notes please include your 5-digit Order Number (not your transaction number). Regardless, we require a valid credit card on file prior to your delivery. If you elect to pay via EFT, a representative from our team will reach out prior to your event to obtain this information.
Credit Cards: Payment via credit card can be made directly online through your payment link. We do Not accept American Express
To ensure availability and adequate turn-around time, any changes to rental items or additional services requested must be booked at least 30 days before the event. Due to the nature of our business, cancellations affect us significantly; therefore, we do not make any exceptions to our cancellation policy.
Damaged And Missing Items + Product Responsibility
We understand—accidents happen. In the event of damaged or missing items, you’ll be notified as soon as possible. If items cannot be located or we’re unable to reach you or the party responsible within 48 hours of your scheduled return, replacement fees will be automatically charged to the credit card on file.
If the items are found and returned within one week of the return date, the full amount will be refunded. After one week, no refunds apply, as replacements will be ordered immediately.
The client is responsible for all items from pick-up/delivery until return. Please ensure all rentals are secured and protected from the elements. Charges apply for missing, broken, damaged, or soiled items. Additional cleaning fees may apply for wax, grease, ink, or other hard-to-remove stains on linens and fabrics. Replacement fees vary by item.
If the items are found and returned within one week of the return date, the full amount will be refunded. After one week, no refunds apply, as replacements will be ordered immediately.
The client is responsible for all items from pick-up/delivery until return. Please ensure all rentals are secured and protected from the elements. Charges apply for missing, broken, damaged, or soiled items. Additional cleaning fees may apply for wax, grease, ink, or other hard-to-remove stains on linens and fabrics. Replacement fees vary by item.
TABLECLOTHS, RUNNERS & NAPKINS: After the event, in order to avoid any additional fees, we ask that all linens be dry to prevent mildew, free of any wax, food, or confetti, and placed in clear plastic bags. Do not place damp linens in plastic bags and please do not place linens in black or green plastic bags as these often get mistaken for trash. We are happy to supply linen bags for all orders.
TABLETOP RENTALS: We kindly ask that you scrape or rinse plates and cutlery free of any food, and empty glassware. All items should be placed back into the containers they arrived in. Avoid leaving excess water in the bottom of any containers as any metal pieces may rust.
FURNITURE/CHAIRS AND TABLES: These beautiful and delicate items must be protected during and after the event - Please note if your event is outdoors, our rental items cannot be left outside and must be placed under the tent or moved indoors until our scheduled pick up. Please keep in mind that wax will permanently damage our tables/furniture pieces. Heavily stained furniture is subject to additional cleaning fees.
TABLETOP RENTALS: We kindly ask that you scrape or rinse plates and cutlery free of any food, and empty glassware. All items should be placed back into the containers they arrived in. Avoid leaving excess water in the bottom of any containers as any metal pieces may rust.
FURNITURE/CHAIRS AND TABLES: These beautiful and delicate items must be protected during and after the event - Please note if your event is outdoors, our rental items cannot be left outside and must be placed under the tent or moved indoors until our scheduled pick up. Please keep in mind that wax will permanently damage our tables/furniture pieces. Heavily stained furniture is subject to additional cleaning fees.
Rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not. No refunds are given.
The client who signs the contract is responsible for all rentals from delivery to return. Items must be secured when not in use and protected from weather. Charges apply for missing, broken, or damaged items, including linens that are lost, torn, burned, or stained beyond cleaning—at full replacement value, in addition to rental fees. Please note that candle wax permanently damages most linens.
A valid credit card is required at booking as security. We strongly recommend reviewing these handling guidelines with your venue, planner, and caterer to ensure proper care of all items.
A valid credit card is required at booking as security. We strongly recommend reviewing these handling guidelines with your venue, planner, and caterer to ensure proper care of all items.
Replacement fees vary by item and are dependent on the value of the item itself, shipping costs, and our ability to resource and restock it.
